Bots are broadening the digital divide

From Joe Biden pledging to “close the digital divide”, to the UK almost halving the number of homes without internet access in 2020, governments worldwide are convinced that access to online services is essential for a fairer, more productive society and economy. But this isn’t the whole story.

About the author

Chris Waynforth is Area Vice President at Imperva.

Just being online doesn’t guarantee everyone the same access to products and services. People with the right technical knowledge are better positioned to buy products and access services, and bots are a growing reason for it.

A bot-driven economy widens the gap between the “haves” and “have nots”