Today, DoorDash announced the launch of SafeDash™: a new in-app toolkit powered by the security professionals at ADT.
ADT is the most trusted name in security, to help Dashers feel safe and give them greater peace of mind.
Dashers from Harlem To Hollis will begin seeing this in their app this month, with the feature available to 100% of U.S. Dashers by the end of the year.
The new in-app Dasher safety toolkit is launching with two new features while DoorDash continues to develop and build more resources that speak to the Dasher experience:
Safety Reassurance Call
In the event that a Dasher feels unsafe in a situation, they can quickly and easily connect with an ADT agent through the Dasher app. ADT will call the Dasher and remain on the phone until the Dasher feels safe. If the incident escalates, and the Dasher is unresponsive for a period of time, ADT will contact 911 to request an emergency response to the Dasher’s last known location, based on GPS from their smartphone.
Emergency Assistance Button
If a Dasher is ever in need of emergency services, they can easily swipe a button within the Dasher app for assistance. ADT will then contact 911 on the Dasher’s behalf, discreetly remaining in contact with the Dasher by text message. ADT will be able to pass along critical information such as their location, which will be shared directly with emergency responders. This also enables a Dasher to get help from 911 silently, providing additional information to ADT without needing to speak on the phone. Information on the incident can then be shared with DoorDash so we can reach out to the Dasher involved to provide support and follow-up.
To ensure Dashers feel comfortable using SafeDash, DoorDash is planning virtual Dasher education resources, direct communications, educational materials, and in-app guidance.
“Any New Yorker can understand that things move fast in the city,” said Johnny Marrero, a Brooklyn-based Dasher. “You have to be aware of your surroundings at all times — which is why I’m always thinking about ways I feel safe while making deliveries, especially at night. SafeDash means I’ll feel more confident having a 24/7 dedicated resource at my…