Norton Internet Security Reports That It Is Turned Off?

Hi, i have a problem.
I own a dell laptop which is about 3 years old.
I installed Norton Internet Security 2010 about 5 months ago.
From last day, my Security Center Shows that it is turned off.
But when i open my Norton Internet Security, It shows that everything is on.
I am really confused..
Please Help!

1 reply
  1. Michael York says:

    Hi Anant,

    This is Mike from the Norton Authorized Support Team.

    This issue is usually caused by a problem with your installation of Norton and can also be caused by a software conflict. make sure that both the Windows Firewall and Windows Defender are disabled, as Norton Internet Security will handle these tasks. Also make sure that you do not have any other third-party, real-time security applications installed.

    Another issue that can cause this problem is the lack of necessary Windows Updates. To resolve this issue, first, manually run Windows Update, possibly multiple times, until you are informed that there are no more updates available. Restart your computer after you have installed the updates.

    The next step is to properly remove and then reinstall the latest version of Norton Internet Security. First, make note of your current Activation Key which you can find by going to Help & Support and then choose About.

    1. Click on the following link to download the Norton Removal Tool:

    2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

    3. Click on the link below and then choose the “Download” button under Norton Internet Security to download the latest installer.

    4. After you reinstall Norton Internet Security, launch it, and then manually run LiveUpdate one time and then complete a “Full System Scan” to make sure you are not infected.


    Michael York
    Norton Authorized Support Team
    Symantec Corporation

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