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When the computer wheel keeps spinning, or the blue screen of death pops up, many people want to tear their hair out in frustration, but not Jeff Schrader. This local computer expert loves taking on a technical problem.
“I just like fixing problems. That’s all I’ve done all of my life,” Schrader said.
Schrader spent 27 years working for corporations and traveling across the country to fix hardware, software and other networking problems. He started doing independent computer work on the side with the help of his father, Jack, in 2002. Jeff opened his own business in 2006 with his wife, Lynda. Their daughters, Amanda “Mandy” Friend and Bethany Bates, have helped periodically. They specialize in providing support for local businesses.
Schrader Computer also has a large base of residential customers as well. They try to educate local computer users, especially seniors, about the myriad scams circulating. Customers have called Schrader Computer after they got a pop-up window from “Microsoft” stating that their computer was infected with a virus and to call a number and fork over hundreds of dollars as well as access to their computer and personal documents.
“Don’t let anyone in your PC unless you know them,” Jeff said. “If you see a pop-up window with a number, just shut your computer down and call me. It’s a scam. Microsoft does not contact you. If you call them, pay them, and let them in your computer, you’ve opened the door to hackers.”
Computer users of all ages can occasionally fall for the latest phishing ploy. “I’ve had people come in and say, ‘I know better.’ But crooks are creative,” he noted.
Schrader Computer has an office at 685 Delaware Ave. They also offer free pick-up and drop-off of personal computers in Marion. They don’t mind doing a little extra. They pride themselves on good customer service.
“We try to get it right the first time and try to make the customer happy,” Jeff…