T-Mobile forced to stop hiding slow speeds from throttled customers

When T-Mobile US customers exceed their monthly data caps, they aren’t cut off from the Internet entirely. Instead, T-Mobile throttles their connections to 128Kbps or 64Kbps, depending on which plan they have, for the rest of the month.

But T-Mobile has made it difficult for those customers to figure out just how slow their connections are, with a system that exempts speed test applications from the throttling. After complaints from consumer advocates, the Federal Communications Commission (FCC) investigated the issue and has forced T-Mobile to be more honest about its network’s throttled speeds.

Announced today, an agreement between T-Mobile and the FCC ensures that customers will be able to accurately gauge their throttled speeds.