T-Mobile customers are left feeling frustrated as hacker comes forward, calling the company’s security ‘awful’
![a man standing in front of a sign: Drew Angerer/Getty Images](https://www.bing.com/news/{"default":{"load":"default","w":"80","h":"60","src":"//img-s-msn-com.akamaized.net/tenant/amp/entityid/AANQzaf.img?h=600&w=799&m=6&q=60&o=f&l=f"},"size3column":{"load":"default","w":"62","h":"47","src":"//img-s-msn-com.akamaized.net/tenant/amp/entityid/AANQzaf.img?h=469&w=624&m=6&q=60&o=f&l=f"},"size2column":{"load":"default","w":"62","h":"47","src":"//img-s-msn-com.akamaized.net/tenant/amp/entityid/AANQzaf.img?h=469&w=624&m=6&q=60&o=f&l=f"}})
© Provided by Business Insider
Drew Angerer/Getty Images
- An American man living in Turkey claims to be the hacker behind a massive T-Mobile breach, the Wall Street Journal reported.
- T-Mobile customers are left feeling frustrated by their wireless carrier over security concerns.
- Customers are experiencing fraudulent charges on debit cards and spam calls and text messages after the breach.
- See more stories on Insider’s business page.
T-Mobile customers are dealing with the fallout of a security breach that exposed the personal information of more than 53 million people, with some telling Insider they’ve recently experienced fraudulent charges on debit cards and spam calls and text messages.
Load Error
Customers also expressed frustration that the man who took responsibility for the attack said it was easy.
“Their security is awful,” John Binns, a 21-year-old American who now lives in Turkey, told The Wall Street Journal on Friday, claiming to be the hacker behind the breach.
Binns gained access to the servers after discovering an unprotected router by scanning T-Mobile’s internet address for weak spots, The Journal reported. Over 53 million people had personal information compromised in the hack such as names, addresses, dates of births, phone numbers, Social Security numbers, and driver’s license information.
Many customers are now dealing with the repercussions of the hack and feel as though T-Mobile is not doing enough to protect them as some information hits the dark web.
Eddie Richards, a T-Mobile customer from Elizabethtown, Kentucky, told Insider he did not know about the hack until it reached the news. Richards is part of T-Mobile’s family plan, and while only the primary account holder was notified of the data breach by the company, he believes that all customers should have been made aware.
“It just frustrates me, honestly,” Richards said. “If our data is a priority for you guys to keep safe, how come I haven’t gotten a notification or anything like that?”
Gallery: If You Hear This When You Answer the Phone, Hang Up Immediately (Best Life)
![a woman sitting at a table using a laptop computer: In the era of overactive group texts and social media overload, getting a phone call from a friend or loved one with good news has become something of a special event again. Unfortunately, it's also become next to impossible to figure out which incoming calls are from someone you actually want to speak to and not just another annoying robocall. And even though those anonymous spam calls might seem they're just a nuisance, they can actually be targeted scams that can put your personal information at risk. Thankfully, officials at the Federal Communications Commission (FCC) say there are a few simple tricks that can tell you when you should hang up the phone immediately—and others that can help cut back on unwanted calls altogether. Read on to see how you can spare yourself from having to cut the cord.RELATED: If You Use This Popular Cell Service, Your Phone May Not Work Soon.](https://www.bing.com/news/{"default":{"load":"default","w":"80","h":"45","src":"//img-s-msn-com.akamaized.net/tenant/amp/entityid/AANnXQq.img?h=450&w=799&m=6&q=60&o=f&l=f&x=830&y=227"},"size3column":{"load":"default","w":"62","h":"35","src":"//img-s-msn-com.akamaized.net/tenant/amp/entityid/AANnXQq.img?h=352&w=624&m=6&q=60&o=f&l=f&x=830&y=227"},"size2column":{"load":"default","w":"62","h":"35","src":"//img-s-msn-com.akamaized.net/tenant/amp/entityid/AANnXQq.img?h=352&w=624&m=6&q=60&o=f&l=f&x=830&y=227"}})
The telecom company has previously said that no financial information was compromised in the breach, but…