Tag Archive for: loyalty

Another Biloxi casino suffers cyberattack as hackers access customer loyalty database

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Beau Rivage Resort & Casino and Harrah’s Gulf Coast Biloxi are open and working around computer issues as their parent companies continue to deal with cyberattacks.

Caesars Entertainment said Thursday in a filing with the Security and Exchange Commission that it recently discovered suspicious activity following an attack on an outsourced support vendor used by the company.

The parent company of Harrah’s Gulf Coast on Sept.7 said it determined the attacker got a copy of the company’s loyalty program database. Caesars Entertainment has one of the largest customer databases of any casino company.

Caesars said its casinos and online gambling program were not impacted, but the attack may have exposed customers’ driver’s license numbers and social security numbers.

“We have no evidence to date that any member passwords/PINs, bank account information or payment card information were acquired by the unauthorized actor,” Caesars said, and has seen no evidence the data was shared.

The company is offering credit monitoring and identity theft protection to all loyalty club members who call 888-652-1580 from 8 a.m.-8 p.m. weekdays. Customers will be notified affected by the hack.

Harrah’s Gulf Coast in Biloxi is one of the Caesars Entertainment casinos that may have been seen customer information revealed in a cyberattack.

Harrah’s Gulf Coast in Biloxi is one of the Caesars Entertainment casinos that may have been seen customer information revealed in a cyberattack.

Caesars said it doesn’t know the costs of the attack.

The Las Vegas Review-Journal cited sources who said the company already paid tens of millions of dollars to the hackers.

MGM update

MGM Resorts International, parent company of the Beau Rivage in Biloxi, said Friday its website is back online and operating in a limited capacity.

The company posted answers to frequently asked questions and said it would post updates to the MGM Resorts Twitter handle.

Beau Rivage Resort & Casino in Biloxi is working around technology issues as its parent company deals with a cyberattack.

Beau Rivage Resort & Casino in Biloxi is working around technology issues as its parent company deals with a cyberattack.

Reservations for restaurants, entertainment and the spa can be booked on the company website and mobile app.

MGM announced the cyberattack on Monday and said its Website, email and electronic key entry to hotel rooms were among the systems taken down.

Systems were put in place to work around these…

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Caesars: Driver’s license, Social Security data of loyalty members stolen in cyberattack

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Hotel Room Barricade at Caesars Palace

Steve Marcus

An exterior view of the porte cochere at Caesars Palace Tuesday, July 11, 2023.

By (contact)

Data from members in the loyalty program at Caesars Entertainment was compromised this month when an unauthorized actor acquired a copy of the program’s database, including the driver’s license and Social Security numbers of members, the resort said in a report to the Securities and Exchange Commission.

“After detecting the suspicious activity, we quickly activated our incident response protocols and implemented a series of containment and remediation measures to reinforce the security of our information technology network,” officials wrote in the report, which was released today. The attack happened Sept. 7, they said.

“We also launched an investigation, engaged leading cybersecurity firms to assist, and notified law enforcement and state gaming regulators,” the company said.

Caesars paid a roughly $30 million ransom to hackers, the Wall Street Journal reported Wednesday. The report with the Securities and Exchange Commission doesn’t mention a ransom payment.

Caesars has properties up and down the Las Vegas Strip, including Caesars Palace, Horseshoe, Harrah’s, Planet Hollywood, Paris, Flamingo and Linq.

Caesars said it “identified suspicious activity in its information technology network resulting from a social engineering attack on an outsourced IT support vendor used by the company.” The company said its customer-facing operation — both in-person and mobile gaming applications — weren’t impacted.

This is the second reported cybersecurity attack on a prominent Las Vegas resort company this week. MGM Resorts International wasn’t as fortunate with the disruptions to its operations.

The attack resulted in a shutdown that prevented credit card transactions and crashed the BetMGM sports betting mobile app and company websites. It also prevented digital access to guest rooms, halted some slot machine play and provided the company plenty of bad publicity.

Some visitors to its properties still weren’t able to access their rooms digitally as of Wednesday, relying on staff to provide physical keys.

Both…

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MasterCard says it’s investigating a data breach of German loyalty program – MarketWatch

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MasterCard says it’s investigating a data breach of German loyalty program  MarketWatch

MasterCard said it was investigating a data breach of a loyalty program in Germany which led to a leak of personal information, The Wall Street Journal…

“data breach” – read more