The maker of an Internet of Things (IoT) garage door opener bricked a customer’s device after they posted a negative review on the product’s forum board.
David Bisson reports.
(credit: Todd Martin)
Denis Grisak, the man behind the Internet-connected garage opener Garadget, is having a very bad week. Grisak and his Colorado-based company SoftComplex launched Garadget, a device built using Wi-Fi-based cloud connectivity from Particle, on Indiegogo earlier this year, hitting 209 percent of his launch goal in February. But this week, his response to an unhappy customer has gotten Garadget a totally different sort of attention.
On April 1, a customer who purchased Garadget on Amazon using the name R. Martin reported problems with the iPhone application that controls Garadget. He left an angry comment on the Garadget community board:
Just installed and attempting to register a door when the app started doing this. Have uninstalled and reinstalled iphone app, powered phone off/on – wondering what kind of piece of shit I just purchased here…
Shortly afterward, not having gotten a response, Martin left a 1-star review of Garadget on Amazon:
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