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Hackers Stole Data on 37 Million T-Mobile Customers


Stock photo of T-Mobile headquarters

T-Mobile announced that hackers accessed data on 37 million of its customers, in a Thursday filing with the Securities and Exchange Commission. The massive security breach impacts both prepaid and postpaid customer accounts, and is the second notable hack in less than two years. The company said it is in the process of notifying those affected.

The (sort of) good news: T-Mobile has claimed that sensitive financial customer info like credit card and social security numbers were not part of the hack. Instead, the bad actors were only able to collect account data like names, billing addresses, emails, phone numbers, birth dates, and phone line specifics, according to the company. Still though, that’s a lot of data for cybercriminals to get a hold of, and T-Mobile customers should be aware that their personal information could be out there.

Hackers were reportedly able to access the data through a single Application Programming Interface (API), a software that allows multiple computer programs to communicate with one another. The bad actors broke into T-Mobile’s API without authorization.

The telecom provider said it first detected the hack on January 5, and shut down the malicious activity less than a day later, with the help of external cybersecurity support. However, by that point, the breach had been going on for over a month. The company noted that it believes hackers first got into the impacted API around November 25, 2022.

“The malicious activity appears to be fully contained at this time,” the company wrote in the Thursday filing, but added that it was continuing to investigate what happened.

This most recent hack is far from the only one T-Mobile and its customers have had to deal with in recent years. In August 2021, the company admitted to an even larger breach concerning at least 48 million customers (though a subsequent class action suit alleged 76 million and hackers claimed the number was closer to 100 million). Previously, T-Mobile also suffered data breaches in 2020, 2019, 2018, and 2015.

The 2021 security failure resulted in T-Mobile paying out a $500 million settlement. $350 million of that money went to affected customers, while…

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T-Mobile says data on 37 million customers stolen


BOSTON – The U.S. wireless carrier T-Mobile said Thursday that an unidentified malicious intruder breached its network in late November and stole data on 37 million customers, including addresses, phone numbers and dates of birth.

T-Mobile said in a filing with the Security and Exchange Commission that the breach was discovered Jan. 5. It said the data exposed to theft – based on its investigation to date – did not include passwords or PINs, bank account or credit card information, Social Security numbers or other government IDs.

“Our investigation is still ongoing, but the malicious activity appears to be fully contained at this time,” T-Mobile said, with no evidence the intruder was able to breach the company’s network. The company did not immediately respond to an e-mail seeking comment.

T-Mobile said it has notified law enforcement and federal agencies, which it did not name. The company said it did not expect the incident to have material impact on its operations. It said the data was first accessed on or around Nov. 25.

T-Mobile has been hacked before. In July, it agreed to pay $350 million to customers who filed a class action lawsuit after the company disclosed in August 2021 that personal data including Social Security numbers and driver’s license info had been stolen. Nearly 80 million U.S. residents were affected.

It also said at the time that it would spend $150 million through 2023 to fortify its data security and other technologies.

Prior to the August 2021 intrusion, the company disclosed breaches in January 2021, November 2019 and August 2018 in which customer information was accessed.

T-Mobile, based in Bellevue, Washington, became one of the country’s largest cellphone service carriers in 2020 after buying rival Sprint in 2020. It reported having more than 102 million customers after the merger.


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