Verizon blames ‘routing’ error for Baltimore 911 outage

Residents of Baltimore who dialed 911 were unable to reach emergency dispatchers for more than two hours Tuesday evening and Verizon is laying the blame on a call-routing error.

From the Baltimore Sun:

Officials at Verizon — the service provider for the city’s 911 system — said the phone company received an automated alert at 7:48 p.m. reporting that 911 calls were failing. Verizon spokesman John O’Malley said the company eventually determined that emergency calls were mistakenly routed to an empty back-up call center in the city.

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