With New Software, Headsets Are Outsmarting Phones (Anne Eisenberg/New York Times)

Anne Eisenberg / New York Times:
With New Software, Headsets Are Outsmarting Phones  —  HEADSETS are staples for call-center workers, travel agents and many other people who have to talk frequently on the phone.  With a headset to listen and speak through, both hands are free to work, and a shoulder needn’t stiffen to cradle the phone.

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