The terms shadow IT conjures up negative images in the minds of most IT organizations. Yet non-IT enterprise functions and lines of business are buying more of their own IT systems than ever before, particularly product, operations and external customer-facing groups and highly dynamic services areas. “As business functions seek to realize the benefits from these non-traditional channels of IT enablement, the shadow IT organizations are growing aggressively in order to help orchestrate and aggregate services into business consumable offerings,” says Craig Wright, managing director of outsourcing and technology consultancy Pace Harmon.

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