Tag Archive for: complaints

Equifax Customer Complaints Continue to Pile Up – Wall Street Journal (subscription)


Wall Street Journal (subscription)

Equifax Customer Complaints Continue to Pile Up
Wall Street Journal (subscription)
Equifax Inc. struggled over the weekend with its response to its massive data breach as consumers continued to criticize the credit-reporting company's efforts and cited ongoing problems with a website set up to help them. Regulators, meanwhile, are

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data breach – Google News

Stop hiding 47,000 net neutrality complaints, advocates tell FCC chair

Enlarge (credit: Getty Images | Peter Dazeley)

The Federal Communications Commission is being pressured to release the text of 47,000 net neutrality complaints before going through with Chairman Ajit Pai’s plan to eliminate net neutrality rules.

The FCC has refused to release the text of most neutrality complaints despite a Freedom of Information Act (FoIA) request that asked for all complaints filed since June 2015. The FCC has provided 1,000 complaints to the National Hispanic Media Coalition (NHMC), which filed the public records request but said last month that it’s too “burdensome” to redact personally identifiable information from all 47,000.

Today, 16 groups wrote a letter urging the FCC to release all the complaints so they can be reviewed by the public before the commission finalizes a plan to dismantle the 2015 net neutrality rules. “The FCC has failed to make critical evidence available for public review and comment,” they wrote to Pai and the other four commissioners.

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Biz & IT – Ars Technica

Robocall Strike Force: Trial of one technique cut IRS scam complaints 90%

An initial progress report by the FCC-sanctioned and industry-led Robocall Strike Force this afternoon was highlighted by the claim that a trial of a single fraud-prevention technique had resulted in a 90 percent reduction in consumer complaints about scams involving automated phone calls falsely claiming to be from the IRS.

Since the first meeting of the strike force in August, representatives from 30 companies held more than 100 meetings and produced a 47-page report detailing both their short-term accomplishments and future goals. And while the latter outweighed the former – a point emphasized by FCC Chairman Tom Wheeler – there was a hopefulness expressed throughout the hour-long presentation that relief from the scourge of robocalls is on the way.

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Network World Paul McNamara

Cryptocurrency software bundled with BitTorrent triggers complaints

Some people who use uTorrent, the popular BitTorrent client, are up in arms over the presence of cryptocurrency mining software on their computers which they say was installed without their permission.

The mining software, made by the company Epic Scale, started appearing for some people earlier this week after they updated to the latest version of uTorrent, a program made by BitTorrent for downloading files. In forums online, users have likened the software to bloatware, as it taxes their computer processor without their consent. Cryptocurrency mining software is used to release bitcoins and other digital currencies by having computers persistently perform complex mathematical calculations.

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Network World Security