Tag: customers | Page 50

IoT garage door opener maker bricks customer’s product after bad review

April 5, 2017/in Internet Security

Denis Grisak, the man behind the Internet-connected garage opener Garadget, is having a very bad week. Grisak and his Colorado-based company SoftComplex launched Garadget, a device built using Wi-Fi-based cloud connectivity from Particle, on Indiegogo earlier this year, hitting 209 percent of his launch goal in February. But this week, his response to an unhappy customer has gotten Garadget a totally different sort of attention.

On April 1, a customer who purchased Garadget on Amazon using the name R. Martin reported problems with the iPhone application that controls Garadget. He left an angry comment on the Garadget community board:

Just installed and attempting to register a door when the app started doing this. Have uninstalled and reinstalled iphone app, powered phone off/on – wondering what kind of piece of shit I just purchased here…

Shortly afterward, not having gotten a response, Martin left a 1-star review of Garadget on Amazon:

Read 4 remaining paragraphs | Comments

Technology Lab – Ars Technica

Apple: If hackers have our customers passwords, they didn’t steal them from us

March 23, 2017/in Computer Security

Apple reassures worried customers that it has not suffered a security breach, as hackers threaten to remotely wipe users’ devices.

Read more in my article on the Hot for Security blog.

Graham Cluley

Resort, tour company warn customers after data breach – The San Luis Obispo Tribune

February 25, 2017/in Internet Security

Resort, tour company warn customers after data breach
The San Luis Obispo Tribune
A resort and a tour company are warning customers that their credit card information and other data may have been stolen. KHON-TV reports Turtle Bay Resort and Roberts Hawaii both found a code in their websites that copies information at checkout.

and more »

data breach – Google News