Poor security measures have reportedly put the personal details of Comcast Xfinity customers at risk, a researcher has revealed.
Read more in my article on the Tripwire State of Security blog.
Enlarge (credit: Mike Mozart)
AT&T is fighting back against the Trump administration’s attempt to block its proposed purchase of Time Warner Inc. One week after the Department of Justice (DOJ) sued to block the deal, AT&T filed its first answer to the lawsuit yesterday.
AT&T denies the DOJ’s allegations that a combined AT&T and Time Warner would raise prices on consumers, attempt to impede competition from online video distributors, and raise prices on rivals that pay for access to Time Warner programming.
Instead, AT&T says that the merger will benefit consumers without harming rivals. The merger “presents absolutely no risk of harm to competition or consumers,” AT&T wrote. The DOJ has also failed to establish that AT&T and Time Warner “exercise market power with respect to any relevant market,” the filing said. AT&T is just one of many video distributors these days because of the rapid growth of online video services, AT&T said.
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Comcast’s customer satisfaction score for subscription TV service fell 6 percent in a new survey, putting the company near the bottom of rankings published by the American Customer Satisfaction Index (ACSI).
Comcast’s score fell from 62 to 58 on ACSI’s 100-point scale, a drop of more than 6 percent between 2016 and 2017. The ACSI’s 2017 report on telecommunications released this week attributed the decrease to “price hikes for Xfinity (Comcast) subscriptions.”
Satisfaction with pay-TV providers dropped industry-wide, tying the segment with Internet service (a product offered by the same companies) for last place in the ACSI’s rankings. The ACSI summarized the trend as follows:
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Enlarge / A Comcast data cap notification. (credit: Comcast)
Comcast is bringing data caps to a bunch of new cities beginning November 1, roughly doubling the number of markets where it imposes data limits and overage fees. As before, customers will be allowed to use 1TB of data per month before being hit with overage charges of $ 10 for each additional 50GB. For an extra $ 50 per month, customers can purchase unlimited data.
Prior to the expansion, Comcast said it was enforcing data caps in 14 percent of the markets in its 39-state territory. Instead of immediately imposing caps nationwide, Comcast has been steadily rolling them out to new markets since 2012, usually adding a few at a time and gauging customer feedback before expanding to more. The caps were originally 300GB a month, but as more customers started exceeding them, they were boosted to 1TB (downloads and uploads combined) this year. Comcast says more than 99 percent of its customers use less than a terabyte of data.
Markets in 18 states will face data caps and overage fees for the first time, though other markets in some of these states were already capped.
