Tag Archive for: support

Deutsche Welle uses TeamViewer to provide secure IT support

/in


The Deutsche Welle, Germany’s international broadcaster, has announced using TeamViewer to support its information technology (IT) for its global network of correspondents.

With TeamViewer’s Enterprise Connectivity Suite Tensor deployed, Deutsche Welle’s IT team, located in Bonn and Berlin, can securely connect remotely to the laptops and smartphones of their employees. They operate in around 140 countries worldwide; when support requests are made, the IT team can resolve problems quickly and easily.

When opting for TeamViewer, the extensive security features of the Tensor solution played a vital role in Deutsche Welle’s decision. These include single sign-on, scalable and flexible rights management via conditional access, and end-to-end encryption. In addition, the solution can be seamlessly embedded into Deutsche Welle’s existing IT landscape with integrations into services such as Microsoft Intune and Teams.

“Laptops and smartphones are important work tools for our journalists that have to function reliably, especially in breaking news situations. However, should any problems occur, our IT team can now react quickly using TeamViewer Tensor and thus contribute to smooth reporting. Since our correspondents often process sensitive information, the stable and secure connection via TeamViewer is also particularly important to us,” says Thomas Rieger, IT requirements management and coordination, Deutsche Welle.

“We have tailored TeamViewer Tensor specifically to the requirements of large companies. The solution can be scaled as required and makes it possible to access devices of all kinds quickly, easily, and securely from anywhere and at any time to access them and provide assistance. In particular, globally positioned companies and organisations such as Deutsche Welle are using it to make their IT support significantly faster and more efficient,” adds Jan Junker, executive vice president of solution sales and delivery at TeamViewer.

TeamViewer is a technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices, from laptops and mobile phones to industrial machines and robots.

Although TeamViewer is free of…

Source…

Are Technical Support Scams Getting More Advanced?

/in


Technical support scams (TSS) are responsible for a growing amount of financial losses year after year. Nevertheless, while the victims are losing more money than ever, the number of interactions between criminals and victims is decreasing. Why? Because the scammers are getting better at what they do. In this paper, I demonstrate through examples how the TSS practices have become more advanced recently.

This article is available in a more reader-friendly format to download from here.

Abstract

First, the criminals improved their existing methodologies. Second, they introduced new practices to make the TSS schemes more lucrative. One of these improvements is the transition to robocalls, which enables TSS call centres to engage more people than ever. This shift to the auto-dialler approach allows call centres to find people more susceptible to TSS. The second significant change affects the management of online advertisements. The magnitude of TSS advertising campaigns assumes large-scale infrastructures, software logic and automation capable of delivering the pop-up ads more effectively. Also, TSSs borrow practices like code obfuscation and context-aware evasion practices from the malware world to improve their advertisements further. Other additions to the TSS industry include specialisation and the division of labour. TSS operations were found to divide their business up into advertising and call centre divisions. This segregation of duties allows the entities to optimise their core business processes. For example, call centres now employ English tutors to improve their staff members’ communication and English-language skills. In conclusion, my discoveries demonstrate how TSSs can trick more money out of the victims than before. Also, the number of interactions between scammers and their victims is shrinking because TSSs can engage the more gullible.

Introduction

Social engineering, scams, and fraud are well-known criminal activities that eventually found their way into cyberspace. These crimes are not only responsible for direct financial losses but also foster fear and distrust within internet users. In other words, netizens are less likely to trust individuals, businesses,…

Source…

Copper River Cyber Solutions Wins DCSA Contract to Provide Background Investigation Support Services

/in


DEPARTMENT OF DEFENSE CONTRACTS VALUED AT $7 MILLION AND ABOVE

DEFENSE INFORMATIONS SYSTEMS AGENCY

American Systems Corp., Chantilly, Virginia, was awarded a competitive single award, indefinite-delivery/indefinite-quantity contract for test, evaluation, and certification services. The face value of this action has a contract ceiling of $1,010,000,000. The minimum guarantee of $10,000 will be satisfied through the issuance of the first task order, which will be funded by fiscal 2023 research, development, test, and evaluation appropriations. The ordering period for the base period is Dec. 2, 2022, to Dec. 1, 2026, with one five-year option period and one one-year option period through Dec. 1, 2032. The Defense Information Technology Contracting Organization, Scott Air Force Base, Illinois, is the contracting activity (HC102823D0001).

NAVY

Bechtel Plant Machinery Inc., Monroeville, Pennsylvania, is awarded a $768,485,104 cost-plus-fixed-fee modification to previously awarded contract N00024-19-C-2114 for naval nuclear propulsion components. Work will be performed in Monroeville, Pennsylvania (70%); and Schenectady, New York (30%). Fiscal 2023 shipbuilding and conversion (Navy) funds in the amount of $768,485,104 (100%) will be obligated at time of award and will not expire at the end of the current fiscal year. The Naval Sea Systems Command, Washington, D.C., is the contracting activity.

Crowley Government Services Inc., Jacksonville, Florida (N3220523C2506), is awarded a $45,850,402 firm-fixed-price contract for the operation and maintenance of six government-owned Transportation Auxiliary General Ocean Surveillance (T-AGOS) and Transportation Auxiliary General Missile Range instrument (T-AGM) vessels. The vessels under this award include U.S. Naval Ship (USNS) Victorious (T-AGOS 19); USNS Able (T-AGOS 20); USNS Effective (T-AGOS 21); USNS Loyal (T-AGOS 22); USNS Impeccable (T-AGOS 23); and USNS Howard O. Lorenzen (T-AGM 25). Work will be performed worldwide, with an expected completion date of May 30, 2024. The maximum dollar…

Source…

Suicide Prevention Awareness Month  – Support for Persons at Elevated Risk for Suicide > United States Coast Guard > My Coast Guard News

/in




If you are close to someone who has experienced a recent suicidal crisis and who may not be fully recovered. How do you think about their risk and what kind of support can you provide?  It is likely that you or someone else played a key role in encouraging their pursuit of urgent mental health care and/or a formal suicide risk assessment. Regardless of what the risk was assessed to be at the time, it is important to know suicide risk is dynamic and subject to change based on a variety of factors. 

Factors Influencing Continuing Suicide Risk Following an Acute Crisis

  • Untreated depression or anxiety

  • Ongoing stressor that is unresolved and/or subject to intensify

  • Persistent problems with sleep or ability to function

  • Unrelenting hopelessness and/or pessimism

  • Misuse of alcohol and/or substances

  • Intermittent or persistent thoughts of death or suicide

  • Access to lethal means to harm oneself

Supporting Those with Elevated Risk of Suicide

You may have had an initial conversation with your family member, friend, or coworker about their crisis and your connection may have supplied an important dose of hope and encouragement.  It is vital that you convey your continuing availability and support, that they are not traversing this difficult time alone.  Your listening and empathic understanding during this time is indispensable.  Your time spent with them will afford you the opportunity to encourage initiating or sustaining their participation in treatment (medication and psychotherapy have strong evidence bases for reducing suicide risk), watching for signs of acute increased risk for suicide (establishes a basis for urgent evaluation/care), reminding them of reasons to live, and assisting with lethal means safety. 

Lethal Means Safety

Restricting access to the available means to harm oneself has been shown to reduce suicides.  Studies have shown that people have a preference for a given means and that many do not seek out other methods if a preferred means is not available.  The time between thinking of suicide and acting on it can span minutes, but also subside as quickly.  Restricting access to lethal means…

Source…